Cancellation Policy

As your coach, I consider part of my role to be to help you keep moving forward. To that end, I prefer we keep making progress even if you can’t attend a session. For group sessions, this means you can catch up using the provided recording of the session you missed. One-on-one sessions may always be rescheduled without consequence, however, I have a 1-week cancellation policy. The intention is that we’ll be making forward progress regardless of things that come up, unless you have a planned vacation. In the case of a planned vacation, I want to encourage a healthy work-life balance and therefore we will not meet and your session fees will be pro-rated or credited towards a future month.

If you anticipate any vacations or needing time off in the coming month, please let me know before the start of your billing cycle so I can adjust the charge. If you give me a week's notice for a session you've already paid for, you'll be provided credit by extending the renewal date on your subscription.

If you must cancel last minute, please let me know as soon as possible. My commitment to you as your coach is to help you keep moving forwards, so we can do that by rescheduling or checking in over email.

For clients who don’t have a regularly occurring meeting time, remember that it is your responsibility to schedule yourself onto my calendar. If you neglect to book the appropriate number of sessions in a month, there is no adjustment to the coaching fee.

Coaching Agreement

Every coaching client is required to sign a coaching agreement. This document describes the work we'll be doing together and how it will be achieved. I have a standard format that I use for this agreement, but all terms are negotiable, so don't hesitate to propose changes that will more clearly describe how we will be working together. 

My coaching agreement includes the following components:

  • Who is involved in the agreement: In other words, you, the client, and me, the coach.

  • When coaching starts and how long it continues: Typically the agreement starts on our first session and lasts for a minimum of three months.

  • How often sessions occur: Sessions are typically one hour once a week in person or via zoom. Shorter or longer sessions, more or less frequently are also available upon request.

  • What is coaching and what is it not: The power in a coaching relationship comes from the client, so clear communication of desires and desired outcomes is vital. Also, coaching is not therapy or counseling, but it can touch on difficult or painful areas. If we hit on subject matter that is better addressed by a therapist, I will let you know what area that is. I am happy to provide you referrals to therapists who specialize in that area, and we can continue working together on the business end of things.

  • How much coaching costs, when payment occurs: When you schedule a coaching session, you’ll save a credit card on file. For group coaching sessions, your card will be charged for the whole month on the first week of the month within 48 hours of the first session being completed. For one-on-one coaching sessions, your card will be charged within 48 hours of each session being completed. If anything goes wrong with the card on file, you’ll be notified via email. My current rate information for either can be found on the Group Coaching page and the One-on-one Coaching page.

  • Scheduling, rescheduling, and canceling sessions: basically the same as the cancellation policy that is earlier on this page

  • What happens after the initial three-month commitment and the procedure for concluding the coaching relationship: Typically the agreement moves into a month-to-month phase, and I ask for at least 7 days notice so that we can ensure we have a final session before our relationship concludes.

  • Confidentiality and promotion concerns: Everything discussed in sessions will be kept strictly confidential. I may disclose that you're my client in order to make strategic connections that will support your goals, but the information we discuss will always be kept private. Group members are also held to this same standard for each other. During coaching, you’ll have access to my proprietary information and I ask that you use that for yourself only.

  • Fine Print: all the stuff the lawyers like to make something a sturdy agreement.

  • Sign and Date: we both sign and date the agreement indicating that we both agree to the terms outlined therein. I will provide you with a copy of the signed document.

A full copy of my standard coaching agreement is available online, however, please hold off on signing and returning it until I send you a secure and digitally signable version. Thanks!

Legal Disclaimer

Maggie Karshner, self-employment coach, provides the www.maggiekarshner.com website as a service to the public and website owners.

Maggie Karshner, self-employment coach, is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the site. While the information contained within the site is periodically updated, no guarantee is given that the information provided in this website is correct, complete, and up-to-date.

Although the Maggie Karshner, self-employment coach, website may include links providing direct access to other Internet resources, including websites, Maggie Karshner, self-employment coach, is not responsible for the accuracy or content of information contained in these sites.

Links from Maggie Karshner, self-employment coach, to third-party sites do not constitute an endorsement by Maggie Karshner, self-employment coach, of the parties or their products and services. The appearance on the Web site of advertisements and product or service information does not constitute an endorsement by Maggie Karshner, self-employment coach, and Maggie Karshner, self-employment coach, has not investigated the claims made by any advertiser. Product information is based solely on material received from suppliers.

Maggie Karshner is not a lawyer nor an accountant and does not provide legal or accounting advice. Please consult a lawyer or accountant for your legal, financial, and tax needs.